All our diamonds are always purchased from legitimate sources and not involved in funding conflict and always in compliance with United Nations Resolutions. We can guarantee all our diamonds are conflict free.

Every diamond sold by Venezia Jewellery is 100% natural and certified bythe renowned laboratory in Australia. In addition to this, any of our Jewellery is artificially treated or enhanced in the laboratory.

Yes, if you want to send our diamond products to your loved ones then we also offer a gift option. All you need is to select the gift option while placing the order, and your order will be delivered in special and attractive packaging. Make sure that you’ve provided us with the exact shipping address.

In order to avoid tarnishing and be able to maintain your new Jewellery,you can follow the below-mentioned tips:

·        Keep it away from any chemically treated surfaces or wood

·        Avoid leaving it in sunlight as too much light exposure can affect the color

We also offer free lifetime ultrasonic cleanings for all Jewellery purchased from us.

Yes, we offer lifetime warranty against our craftsmanship and manufacture defects. The warranty will not cover natural wear and tear, accidental damage, lack of maintenance, and theft or negligence.

Placing an order at Venezia Jewellery is quite simple, all you need to do is to follow these steps:

·        Choose the jewellery that you want to buy and add it to the cart

·        Continue shopping and after adding all the desired product into the cart, proceed to the checkout page

·        Enter all of the shipping details including detailed address, contact info etc

·        After that, choose the payment mode and enter the billing details to place an order

Yes, after placing an order, our team will send you a confirmation email with a tracking number. You can use this tracking number to track your order.

As soon as you place an order, we will start processing your order right away. However, it's subject to stocks available. Most of the time we are shipping your order within 1 -2 business days. For special orders, it may sometimes take up 1 - 4 weeks.

NOTE: We carefully shipped the order via Australia post. standard may take 1-7 business days. Express may take 1-3 business days. For International delivery on the other hand takes around 10-20 business to be shipped out to your country.

Our first and foremost priority is to deliver the order within promised delivery timelines, but if your order is delayed, then you should inform our team immediately. We’ll do anything to get it delivered as soon as possible.

Here at Venezia Jewellery, our utmost goal is to get your hundred percent of satisfaction,therefore we offer an amazing return policy. We offer 30-days free return for an exchange policy, and what’s even more interesting, is that you wouldn’t have to answer any annoying questions.

*See the next question to know the condition by which you would be eligible for a return for an exchange.

In which conditions would my return be approved?

·        If you’ve received a wrong, defective or faulty Jewellery product

·        It must be in original packaging

·        The Jewellery product is in its original condition

·        It must be unworn, unused and clean

Note: If you have placed a special order to suit your preference which may include loose stones or completed products. It CAN NOT be returned for an exchange if you have made the wrong decision under YOUR choice.

In order to make a return request, you can contact us at mailto: sales@veneziajewellery.com.aus. We will send you a return shipping label, as well as for instructions on how and where to send your package if our inspection team approves your return request. Items sent back to us without first requesting a return will not be accepted.

No, since we offer a free return for exchange policy, you will not need to pay the return shipping cost or any other charges.

Yes, you can cancel the order but once the order has been processed and shipped out, we cannot cancel the order. Therefore, you need to cancel the order within a day after placing the order. However, you can make the return request by contacting our team if the order has already been processed and shipped out to your location.

In order to make this purchase easier for the customers, we accept a number of payment methods such as credit card/Debit card and PayPal as well.

Yes, it is completely safe to make the transaction at our online store as your payment is protected since we only allow the trusted and safest payment methods.